With the emergence of a new age where digital awareness is a must, there is a huge requirement for data exchange between digital assets that are connected to a network. Interactions are now a necessity to enhance the services every business provides to its customers.
Businesses, therefore, need a phone system that is not just capable of making calls but is also capable of carrying multimedia digitally. A system that is efficient enough to handle customers’ queries without the need for human intervention.
The world of telecommunications is in constant change, and it is imperative to keep your organization future-proof and updated. Fortunately, VoIP emerges.
What is the importance of VoIP then?
What is VoIP?
You might have heard already about VoIP and the system works. However, it is always good to be reminded of something that will bring value to you as an entrepreneur and business owner.
VoIP (Voice over Internet Protocol) means that you can place and receive calls through the Internet. And what’s good about this phone system is the fact that it’s not limited to voice communications over the phone. It can be used with mobile devices and computers as well.
How does it work?
VoIP technology allows your conventional phone services to operate over digital networks through packet-switched protocols. Packet-switched means that your VoIP puts the voice signals into packets, the same with an electronic envelope. These VoIP packets can be conveyed over any VoIP-enabled network.
To make it more precise, here are the four steps on how your VoIP system works:
- Your phone is connected to your router in your Local Area Network (LAN)
- Whenever you dial a phone number, your Internet Protocol (IP) phone will direct your VoIP service provider to connect with the other party.
- VoIP service will then sets out the call and exchanges data packets.
- These digital signals will then be converted by your VoIP phone back into the form of audible sound.
What are the advantages that you can get from using a VoIP telephony system?
Let’s take a look at how this awesome phone system can help you and your business:
- Lower cost – if you haven’t switched to a VoIP system, you will not realize the cost savings you will experience as well as the lowered phone bills for up to 60% or more.
- Sophisticated and advanced features – with VoIP, you can enjoy premium features such as call recordings, auto attendants, call queues, and many more. Most of the time, these features are already included with business phone services plan from a did number provider such as Telnum.
- Connect with anyone all over the world – with the most inexpensive cost for international long-distance calls, you can now reach countries and regions beyond your border.
- HD quality sound – VoIP sound quality establishes HD quality phone calls sound and as twice as clear compared to standard calls using conventional phones.
- Unified Communications (UC) – have you already heard of Unified Communications (UC)? It is the combination of multiple enterprise communication channels such as video, voice, messaging, sharing of content, and voicemail. With VoIP, you and your team don’t need to use different apps or devices since all your business communication process is integrated into full. With the Unified Communications (UC), you can perform the following with great ease:
- Screen sharing
- Instant messaging
- Call conference
- Chat with team
- Video meetings
- Desktop and mobile apps integration
VoIP with remote working
Working from home doesn’t come with surprise nowadays. Most businesses are now embracing the new normal scenario, and that is remote working. Others have also adopted the hybrid remote setup that requires their employees to go to their physical offices once or twice a week.
Regardless of the working setup, VoIP successfully provides business owners and entrepreneurs to seamlessly connect with their team members, clients, and prospects. The system allows users to communicate any time of the day, providing customer service even beyond office hours. As a result, your business image will improve, and you’ll get positive impressions from your callers.
The continuous development in the VoIP industry will not let your business fall behind current trends. Just think of the following future of Voice over Internet Protocol in the telecom world:
- Integration to 5G system – VoIP service providers are now integrated with the 5G technology.
- Cloud computing – within the next couple of years, it is believed that most companies and organizations will switch from on-premises PBX systems to cloud-based phone technology.
- Unified Communication services – with VoIP’s integrated communication system, there is no doubt VoIP will boost your business efficiency.
- And much more.
It is thought that the conventional telephone system will cease to exist in the near future and will be replaced with a more sophisticated, highly integrated telephony system that is capable of superb interactions. VoIP is indeed the future of telecom and should be unified by any type of business.
Once you have the plan of your VoIP requirements and features, find a reliable cloud-based service provider that will not only provide you a budget-fit telephony system but will also help you analyze every necessary detail about your business.
For most business owners, VoIP is the best option when it comes to telephony systems. But of course, it will depend on your needs and awareness of this outstanding technology.
For more information on how you can possibly transition to VoIP technology, just visit Telnum, your one-stop-shop cloud-based service provider.